Reviews

Brisan’s has a longstanding customer service ethic where we strive to give you the best experience from the moment you choose your bike, to embarking on your next adventure.

To submit a review or feedback, please email customerfeedback@brisans.com.au and we will respond to you within 24 hours.

Louise Leadbeatter

They assisted us with lots of little fiddly purchases over the past couple of years. Always helpful and friendly. Call when they say they will with ordering parts etc. Last weekend we bought an Indian Vintage. Can't describe how happy my hubby is with the deal he got. They are a great team. Kevin in sales and Stacey in parts. Thanks guys.

Eddy Harb

Robbie from sales was awesome to deal with. He didn't try smooth talking me into the bike, he wasn't pushing the sale too hard and he stuck to his promises. Sales people like him are worth more money. Thanks heaps for all your help mate.

Tracy Wilkinson

Very happy with the service after my recent purchase of a Triumph Bonneville. David was extremely helpful and all of the staff from sales to service were friendly and knowledgeable. I would definitely recommend Brisans to anyone looking for professional and attentive service.

Mitchkip Zeinert

Nice easy to deal with people, had the bike I decided on ready in less than an hour for pickup - couldn't be happier!

Matthew Brown

I had a great experience dealing with Robbie he always kept me informed every step of the way.

Mark Travers

Great bunch of guys - our business Sydney Motorbike Network carries bikes regularly for Brisans and their customers. It's always a pleasure going in to the store!

Jason Phillips

Been a great experience so far as I have asked the sales to go beyond what they are used to in the way of parts for a Dark Horse, just waiting on a quote at the moment from Chris but can’t fault them. Every time I go in I spend money. Lol!

Harry Criticos

Thank you to the service team for helping me out today. You went beyond what I was expecting. It was much appreciated.

Gary Boyd

Bought a second-hand bike from Brisans and the sales team and after sales service has been excellent I would recommend this highly professional team to anyone.

Peter Moscardo

Called in to look at some Forma adventure boots had my size packaged up some pants and gave me a good deal.

Ben Thompson

Top Staff, Chris made it really easy when it came to making the decision to buy my used BMW K1300R, I just picked it up today, Chris was extremely professional and helpful, I have visited the shop before and whenever I am there the staff are friendly and always helpful, Pete was extremely helpful in the Accessories department also, I could not fault my experience with Brisans motorcycles. I will always go back to them.

Ronnette Watton

The staff were great and couldn't have been more helpful. I would recommend them to anyone.

Darin Welsh

These guys have been great. Purchased a late model second hand bike, had a couple of warrantee issue with it, never been a problem couldn't have been more helpful. Sales guy was great, parts and service people brilliant.

Joe Bacon

Love it and all parts no problem at all to get to my regional town.

Bradley & Mandie Nicholls

I couldn't have been more thankful with the staff, very switched on a special thank you to Chris and Rachel the bike goes great thanks for your advice and service.

Daryl Martin

Great service,very professional...kept me informed of progress on my bike ..and did a great job on my T-bird...will be back for sure. Cheers.

Melissa Tiplady

Great friendly reliable service, love my new bike goes great.

Dave & Yvonne

A big thank you to Kevin and the whole team at Brisan Motorcycles. My wife and I have just picked up our new Can Am Spyder RTS and I need to let you all know that these guys are great to deal with. Professional service from people who listen and understand what you are after and make the whole experience as seamless as possible. From my initial test ride to finalising the purchase, nothing was an issue and at no time were we pressured to make a decision. To everyone from the guys who looked after us with apparel, Rachel who sorted the finance and insurance and Kevin the Salesman again "Thank You to all".

Peter & Enid Thomas

Would like to thank the staff and big thanku for Kevin Stewart at Brisan Motorcycles. We took delivery of a 2013 Can-am Spyder RT Limited 12-7-14 very happy with the service we experienced was great, looking forward to bringing the Spyder back for its next service. Many thanks.

Chad Fairclough

Big thanks to Kevin Stewart for all of your time in making the purchase of my new Victory a great experience. Big thanks also to all the team in accessories. Always a pleasure, whether it's for my Triumph or Victory....Jordan,Stacey,Pete and Rob...you guys (and gal) are the best!

Steff Gilmartin

Good, good people. Bikers looking after bikers old n new. Nothing was/is a problem for them and I'm a grumpy pain in the arse!! I felt comfortable in their showroom unlike most other bike shops.

Marie Todd

Just bought Indian Chief big thanks Kevin Stewart.

Chris Bateup

The best bike shop I went to. Big shout out to Chris and Shaun made my first bike purchase a great experience and haven't been able to get off it!!

Dave Mace

Brisans are brilliant to deal with, through sales, finance and parts/accessories I could not fault anyone. They did me a great deal on everything, and I am really happy with the RT Spyder.

Mathew Schensual

Fantastic store!!! Fantastic staff!!! Can't ask for much more!!! Special thanks to Mat who got me an awesome deal!!!

Craig Farrell

Big thanks to Kevin Stewart and the team at Brisans motorcycles for their patience. Test rode several bikes, nothing a problem, no pressure salesman here .Kevin Stewart was great to deal with. Great knowledge, good genuine bloke. Totally recommend. Thanks Kev for a great experience.

Rick Wilcox

I would like to thank Chris and Clint for putting up with me I know I am a difficult customer but they managed to keep me happy. Over the years, I have purchased 3 new and one second hand bike from Brisons and my next one will be from Brisans as well. In short A GREAT PLACE TO SHOP.

Nathan Bonselaar

Great crew, absolutely A1 for customer assistance everyone makes sure you are being looked after. Was a pleasure buying my Indian classic from such a supportive and level-headed group. Thanks guys and Chris.

Nathan Cavanagh

Thanks heaps love my new Victory Cross Country. Thanks heaps to all the team at Brisan.

Phillip Cooper

Went in there late today to parts and accessories department and received great customer service. Thank you for being helpful and listening to my questions.

Kate Warner Peck

Great customer service, picked up our new beast today and couldn't fault Brisan staff. Thank you for the experience!

Kate Smith

Amazing service super helpful and polite, especially the manager Shaun Halpin, highly recommend.

Craig Guldemond

Greg and all the guys where amazing with helping me buy my new bike, very happy.

Mark Bennett

Just last week picked up my new Triumph Bonny T100. Love it and service guys were great.

Kerrie Woodeson

Great service, very helpful staff = one very happy husband with his new BMW K1600 GTL. Thanks Brisans.

David Parfait

A big thank you to Shaun and the whole team at Brisans, your knowledge and service is second to none. Love the new bike!!!

Maddie Tyler

Extremely happy with my online order, definitely recommend Brisan Motorcyles.

Terence Smith

Great deal on a fantastic Triumph Bonneville great customer service thanks guys.

Fabiano Ruffo

Thank you all for your help making my bike purchase easy and painless.

Steve Dobb

Thanks to Rob, Shaun, Rachel and Matt. Loving the Fat Boy!

Julia Jones

Awesome service. Thanks for helping me find my new bike.

Mick Peel

A big thanks to Rob Hay. Thanks again buddy for selling me my Victory Judge, very happy.

Rick Fry

Great people, easy to talk to. My brother and I took a BMW and a Triumph for a test ride, I bought the Tiger soon afterward. Great bike, great people.

Michael Batten

Fantastic service. Thanks to Chris Lloyd for a very good experience.

Liz Murray

Great people Rob, Rachel and Stacey. Great afternoon organising my hubbies Can-am so excited for him.

Wally

Shop rocks! Cool dudes and love the new Stripler.

Leigh Nihill

Always helpful, Always friendly! Great service guys, Thank you!

Jamie Davis

Great place to browse, and even better to buy "goodies".

Gary Blundell

Sean, Chris, Dale  :) Cheers

Andrew Sorensen

Great range and product knowledge.

Charlene Dennis

Very friendly and professional Staff. Highly recommended.

Steve Bradshaw

Got new tyre today. I have a very good experience from Brisan. Thanks

Marvin

Having been given the run around by Melbourne Victory, dishonoured pre-booked test rides, failure to return phone calls, inability to give straight answers to pertinent questions. It was refreshing to deal with Greg Burns from Brisans. In fact, the whole sale was handled over the phone, from the time I asked about the Hammer S which is what I wanted on it, to considering a demo model with only a few hundred kilometres on the clock and some of the items I had asked about fitted, a "Sold" sign was hanging off the handlebars within two days!

The bike was ready and waiting for me when I arrived, fresh from catching two flights (Hobart - Melbourne - Sydney then a train Sydney - Hamilton) greeted by Greg and an informative introduction to my Hammer S. Rode to Gundagai on Friday through rain and wind from Newcastle, into Port Melbourne and on board The Spirit of Tasmania Saturday night, arrived Devonport Sunday morning an exhilarating ride to Hobart. The bike never skipped a beat in 1,310 km’s, returning 5.4 km/100 km and handled like the white line. The Victory Comfort Seat was just that - comfortable no lower back ache. Overall a bloody great bike and truly magnificent service from Greg and Brisans thank you all very much. Cheers

Andrew Johnson

Its taken me a while to get around to this....but that's because Warren sold me the most amazing motorcycle and I've been pretty much riding it every spare minute I had since.

Shaun, Id like to take a moment and congratulate you on the culture you have managed to instill in ALL your staff. The interest in me as a client was genuine and engaging from everyone I encountered while in your business. And when I say everyone, I mean everyone. Even the guy mopping the floor and cleaning the car park stopped and had a conversation. From him, to Warren, to Craig, the workshop manager, to the boys in the workshop who managed to fit in setting the bike up so I could ride it home comfortably and even to your good self - each and everyone one of you had a smile, an interest in me both as a rider and a client and an obvious effort was made by everyone that I was looked after in every way. An enormous credit to you good sir, and my gratitude extends to each and every one of your staff.

I would also like to make special mention of Warren Toombes. Bad luck (in the way of disgusting customer service I experienced in a Sydney bike shop) turned in to extremely good luck for me when I called Brisans and got Warren on the phone. Having sat patiently and professionally listening while I vented my frustrations about this Sydney dealership (and not once did he take a cheap shot at the other dealership) he then went about doing everything he could to help me get my dream bike - and not just simply make another sale. There was nothing too hard for him. He listened to everything I wanted and then went about trying to it. Given I was in Sydney, and unable to just pop in for a visit, he took the time to send through a bunch of photos, even a video, actually made me aware of the (very few) scratches on the bike (rather than try and hide them) and this is even before he had anything resembling a potential deal other than a phone call from a weird Sydneyite. He was obviously trying to do the best he could for me at every stage of the transaction and its because of his service and dedication to his job and me as his client that I was willing to drive over 2 hours to do business with him. Then, after the deal was completed, you told me he had only been with the dealership for a month. What a tremendous asset you now have! Please pass on my gratitude and congratulations to Warren. 

I have already been telling everyone I know about my fantastic experiences at Brisans (and...to be sure...my absolutely terrible experience at the other dealership) and will continue to do so whenever possible. I will also recommend you guys without hesitation to anyone who might be looking for a bike. Customer experiences like this are becoming fewer and further between so when I find people doing business the way you guys are I feel 100% compelled make sure you guys know how much it is appreciated. 

Outstanding!

Craig Lovett

Just wanted to pass on my thanks for looking after me with my purchase of the MV F3 800RC, took it around the block for quick ride this afternoon, it's fantastic, thanks again Chris to you and all the Brisans team, look forward to seeing you next time for my next purchase, will probably come down to your demo day in March of the MVs. 

Michael Jenkins

Earlier today I took delivery of my 2016 Can-Am Spyder F3 Limited. I just wanted to extend my sincere thanks to Kevin whose knowledge, customer service and professional manner made this whole experience and eventual purchase a very memorable one. I would also like to pass on thanks to Peter in relation to his assistance in choosing helmets and other gear. His honesty and knowledge was much appreciated.

I look foward to being a customer with Brisans well into the future.

Rodney Rosenthal

This was myfirst dealer/new bike experience/purchase. Rang up Brisans and I was put onto Robbie, organised some test rides and I've never been treated with so much welcome. He went out of his way to put me on anything I wanted to ride. His attitude was beyond friendly and enthusiastic he is more than half the reason I settled on my purchase. he eventually put me on the Aprilia Tuono and before I even left the gutter I was sold, but upon returning he went further out of his way to sweeten the deal. All in all my endless thanks goes out to Robbie and the team at Brisans, I will personally be forwarding my experience onto family/friends and customers of my place of work. Keep up the good work guys! Thank you!

Sheryl Symons

This is just to let your company know that your salesman Robbie has given us the best, straight down the line, courteous and informative service during the process of purchasing a used Aprilia Shiver 750. We decided to make the purchase and placed a small holding deposit last October to secure the bike whilst we waited for parts, tidy up etc. Meanwhile, Christmas, wet weather, heat waves, work shifts etc. had taken some time as we expected it would. During this entire time (It was ready for pick it up 3 weeks ago!) Robbie has regularly kept in touch advising where the bike was at, what was being done and were we OK with it all. His professional, courteous and friendly service were more than we have experienced over any other bike sales...even new ones! 

This little bike wasn't expensive, had obviously been dropped at some stage but Robbie and Craig in the workshop made sure that every detail had been tended to to ensure it's safety, roadworthiness..and made it fit me!! He never made promises but always made a point of seeing what could be done with his managers. Can't ask for more than that. It was always positive.  It was worth the wait and I'm as happy as anything with that bike and haven't been off it since! Robbie is an asset to your organisation.

Nathan Brown

Hi Robbie, appreciate the effort last Saturday. Great team you have up there, makes a huge difference when being a customer. Say thanks to the whole team, will definitely mention you guys to anyone looking.

David Jack

Just a short note to thank the staff at Brisans, particularly Kevin and Rob for their professionalism, advice and courtesy. It is not often you have such a pleasurable experience when you are  parting with a few thousand dollars. It is a credit to the organisation in the manner in which the relationship with the customer is conducted. Also a thank you to Craig in service who was extremely helpful and patient when I had a recent breakdown in Bathurst.

Terry Thurbon - Bike Round Oz

Just wanted to say thank you very much for your help with the shock on the GS. I do not know of any company that would go out of there way like you guys. We pride ourselves on not giving up no matter how hard it gets and I could not do this without the ongoing support I get from yourself and your company. I am very proud of the relationship our two companies have and look forward to many more years of business together. Our customer who was stranded was very impressed we could overcome the problem. Thanks again.

Ken Holton

Just a short note to express my satisfaction on the recent trade-in and purchase of a motorcycle from your dealership, and in particular your sales rep. Robbie Stephenson who made the transaction seamless. It was a pleasure dealing with Robbie who has the right attitude when it comes to customer service. Robbie went out of his way to make the whole experience enjoyable and in my opinion is an asset to your business. I would have no hesitation in recommending your dealership to any of my motorcycling friends.

Les

Just like to say thanks for the friendly and professional  service you guys provided on 3/10 for first service on the Scout LRS 17. I would also like to thank Colby for his attention to detail and the effort he put into the service. In general all the staff I have been dealing with, during the purchase of the bike  have been great.

Ian - Brisbane

Travelled down from Brisbane to purchase a bike. Very happy with all staff involved as they went above and beyond to get me on a bike and on my way back to brisbane same day. Thanks again.

Cory

I wanted to drop you a quick note about the awesome experience I had when booking and subsequently having my Harley Davidson repaired with you on Friday 17/11. 

The level of professionalism displayed by Larni Purcell was outstanding. She was honest to deal with regarding time frame to book in my bike and then managed to find an earlier slot due to a ride I am going on. She quoted the work up front so I knew what I was up for and then to my surprise as the work was done quicker than first thought, was discounted to match labour used. This experience was certainly different to a Harley dealership I have used in the past!

I was caught in Sydney traffic on Friday and couldn’t make it back in time to collect my bike after the work was done which was no issue for you. I picked up my bike on Saturday morning and the gent (didn’t catch his name) in the service department was equally awesome in explaining what had been done and being a fork seal replacement, explained what was likely to occur and what normal should look like. Even the young fella who brought my bike out was happy and smiley on a Saturday morning!

I understand Brisan’s are not Harley dealers however, I intend to bring my bikes in for your team to maintain as the customer service, value for money and all-round professionalism made my experience a great one.

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